Effective Date: 4/30/2025
At Glossy Flames, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
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Personal Information: Name, email address, phone number, shipping/billing address.
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Payment Info: We do not store your credit/debit card information. All transactions are processed securely via third-party payment processors (e.g., PayPal, Stripe).
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Usage Data: We may collect data on how you use our site (e.g., pages visited, time spent) to improve our services.
2. How We Use Your Information
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To process and ship your orders
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To send order updates, promotions, or respond to inquiries
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To improve our products and website experience
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share info only with trusted third parties (like shipping carriers or payment processors) as necessary to fulfill your order.
4. Cookies
We use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings.
5. Your Consent
By using our site, you consent to our privacy policy.
6. Contact
For questions about this policy, email us at: [email protected]
Return & Refund Policy
Effective Date: 4/30/2025
We take pride in the care and quality of our handcrafted products. Due to the nature of our items, we do not accept returns. However, we’re happy to make things right if there’s an issue.
1. All Sales Are Final
Due to hygiene and safety concerns, all body care and skincare products are final sale.
2. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 2 days of delivery with your order number and a photo of the issue. We’ll replace the item or offer store credit if eligible.
3. Cancellations
We accept cancellations within 12 hours of purchase. After that time, orders may already be in production or shipping.
4. Contact
To report an issue, email [email protected] with your order number.